Cancellation Policy

At A New Era Wellness MedSpa, your time and well-being are deeply valued. To ensure the highest level of care for all our clients, we kindly ask for at least 24 hours' notice for any appointment changes or cancellations.

Cancellations made with less than 24 hours’ notice will incur a 50% service fee, not to exceed $100.

Thank you for honoring this policy—it allows us to continue providing exceptional, timely care to every client.

Please note:

We do not offer refunds on services, gift cards, or treatment packages.
All sales on services are final.

With warmth and gratitude,

Your A New Era Wellness MedSpa Team

Privacy Policy

A New Era Wellness MedSpa, LLC is committed to protecting your privacy and complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Any personal health information you provide through this website—whether via forms, appointment scheduling, or electronic communication—is handled securely and kept confidential in accordance with federal HIPAA guidelines.

Please note: While we take precautions to protect your data, electronic communications such as emails or website forms may not be fully secure. We recommend that you do not include sensitive health information when contacting us online. If you need to share detailed personal health information, please call us directly or use a secure patient portal.

By using this website, you acknowledge and accept these conditions. For more information about how we protect your health information, please contact us directly.

Medical Disclaimer

At A New Era Wellness MedSpa, LLC our mobile IV hydration services are designed to support your journey to enhance your well-being and vitality. However, these wellness therapies have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. All information provided on our website is meant to inspire, informed mindful choices, but it should never be considered a substitute for professional medical advice, diagnosis, or treatment. We encourage you to consult your personal physician before beginning any IV therapy or integrative wellness program.

Please note: The names and descriptions of our drips are thoughtfully crafted for marketing and educational purposes and do not reflect FDA-recognized therapies. All IV treatments are administered by licensed healthcare professionals and tailored with care in accordance with Florida state regulations.

We honor your wellness as a sacred journey—guided with care, grounded in safety, and delivered with purpose.